This interactive training is part “how to understand your homeless patrons” and part “how to work with difficult patrons.” It focuses on very practical tools you can use every day to resolve problems and prevent conflict (e.g. how to stand, what to say, what not to say, etc.). There is a special focus on patrons with mental health and substance abuse issues.
Lunch will be a taco buffet catered by Cranberry Creek. The buffet includes: seasoned chicken and taco meat, hard/soft shells, lettuce, onions, cheese, tomatoes, jalapenos, black olives, sour cream, salsa, guacamole, refried beans (not vegetarian), and Mexican rice (vegetarian). Dessert will be assorted cookies.